Local Guide
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Your privacy matters to us. Learn how we collect, use, and protect your personal information on the Local Guide platform.
Last Updated: December 4, 2025
At Local Guide, we connect travelers with passionate local experts who offer authentic, personalized experiences. We understand that trust is fundamental to our community, and protecting your privacy is a core part of that trust.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform. By using Local Guide, you agree to the practices described in this policy. Please read it carefully.
When you register as a traveler or guide, we collect your name, email address, password, profile picture, bio, languages spoken, and role-specific information such as expertise areas for guides or travel preferences for tourists.
We collect information about tours you create (if you're a guide) or book (if you're a traveler), including tour details, itineraries, pricing, dates, meeting points, and booking status.
Payment details are processed securely through our payment partners (Stripe/SSLCommerz). We store transaction records but never store complete credit card information on our servers.
Your reviews, ratings, and feedback about tours and guides are collected to maintain platform quality and help other users make informed decisions.
We automatically collect information about how you interact with our platform, including IP address, browser type, device information, pages visited, and time spent on pages.
To provide, maintain, and improve our services, including facilitating connections between travelers and local guides, processing bookings, and managing payments.
To send you booking confirmations, tour updates, payment receipts, and important platform notifications. We may also send promotional content, which you can opt out of at any time.
To verify user identities, prevent fraud, detect and prevent security incidents, and ensure the safety of our community members.
To customize your experience, show relevant tour recommendations, and improve our search and matching algorithms based on your preferences.
To analyze platform usage patterns, understand user behavior, and continuously improve our features, user interface, and overall service quality.
When you book a tour, your name and contact information are shared with the guide. Similarly, guides' profiles, including their expertise and tour listings, are visible to all users.
We share data with trusted third-party service providers who help us operate our platform, including payment processors, cloud hosting services, email delivery services, and analytics providers.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
We may share your information for other purposes with your explicit consent or at your direction.
We use industry-standard SSL/TLS encryption to protect data in transit. Sensitive information like passwords is encrypted using secure hashing algorithms.
We implement strict access controls to ensure only authorized personnel can access user data, and only when necessary for platform operations.
Our security practices are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.
We use secure, reliable cloud infrastructure with regular backups, monitoring, and disaster recovery procedures to protect your data.
You have the right to access your personal data and request a copy in a portable format that you can transfer to another service.
You can update your profile information, preferences, and account settings at any time through your dashboard.
You can request deletion of your account and associated data. Note that some information may be retained for legal or legitimate business purposes.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences.
You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Local Guide operates globally, and your information may be transferred to and processed in countries other than your country of residence.
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
We retain your information for as long as your account is active or as needed to provide you services.
Some data may be retained longer to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes.
When you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Local Guide is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will notify you by email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help. Your privacy is important to us.
Email: privacy@localguide.com
Data Protection Officer: dpo@localguide.com
Support: support@localguide.com
Local Guide Platform - Connecting Travelers with Local Experts
© 2025 Local Guide. All rights reserved.
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